At AVN Stores, we strive to ensure customer satisfaction with every purchase. Orders can be canceled within 24 hours of placement or before shipping, whichever comes first, by contacting our customer service team. Once an order has been shipped, cancellations are no longer possible. Refunds are issued for eligible cancellations, defective, or damaged items upon verification. Customers must notify us of any issues within 7 days of receiving the product. Refunds are processed within 7-10 business days to the original payment method. Certain items may be non-refundable; please refer to our product-specific refund policy for details.